DELIVERY
Products are delivered between 7 and 9 days, by express courier, to the customer’s home or by collection from Easy Box.
PAYMENT OF PRODUCTS
1. Refund, upon delivery of the package by the courier.
2. Through the payment processor (Netopia Mobil Pay).
RETURNS
According to OUG 34/2014 art. 9 par. 1: the customer benefits from a period of 14 days to withdraw from a distance contract or from a contract outside the commercial premises, without having to justify the decision to withdraw and without incurring costs other than those provided for in art. 13 par. (3) and art. 14.
The period is met if the products are returned by the consumer before the expiry of the 14-day period.
1. The cost of transporting the products to MULTIPLEC GOLD S.R.L. will be borne by the customer; The return fee differs depending on the courier chosen by the customer and is paid when the package is picked up by the courier.
2. The products must be in very good condition, not used or damaged; they can only be returned in the original packaging without being damaged;
3. The supply of products made according to the specifications specified by the consumer or clearly personalized by him is not accepted;
4. If the products have a seal, it must not be opened – the product must be returned sealed;
5. The condition of the purchased products must be the same as when they were purchased/received. Any sign of wear on the packaging/product voids the right of return.
6. Other specific data regarding the situation and condition of the products can be obtained by contacting us online or by email/phone.
Products that show changes, tears, scratches, etc. are not accepted for return
If all the above conditions are met, the seller will refund the buyer the amount spent within 14 days of receiving the return.
Products that cannot be returned according to OUG. 34/2014
1. Supply of products made according to the specifications presented by the consumer or clearly personalized; personalized products with dimensions that are not found in the standard size grid, and which, consequently, can no longer be resold.